Help
Support
Wooki AI · Wellverse AI Limited
Email us
A real person reads every message. We reply within two business days, Monday to Friday, Hong Kong time. Write in English or Chinese — either is fine.
support@wookiai.com
What to include
To get you a useful answer on the first reply, tell us the email address on your account, your device and OS version, the app version, and what you expected to happen. Screenshots help. For a billing question, include the Apple or Google order number from your receipt.
Common requests
- Delete my account and data
- Use Settings > Delete Account in the app, or email us from your account address. Deleting your account does not cancel an active subscription — cancel that separately in your App Store or Google Play settings. See the Privacy Policy.
- Cancel or refund a subscription
- Subscriptions are billed by Apple or Google, so cancellations and refunds are handled in your Apple or Google account settings. Email us if you need help finding them.
- A food or calorie result looks wrong
- You can edit any dish, portion or macro directly in the log. Send us the photo and what it should have been, and we use it to improve recognition.
- Access or correct my personal data
- You can review and update most of your details in the app under Fitness Profile and Login Details. To request a copy of the personal data we hold about you, or to correct something you cannot edit yourself, email us. See the Privacy Policy.
- Report a bug or suggest a feature
- Same address. Steps to reproduce and a screenshot get a fix moving fastest.
Wooki AI is a lifestyle app and does not provide medical diagnosis or treatment advice. For a medical emergency, contact local emergency services.